Bests & Worsts Reviews from Amazon

BUYERS, BEWARE! CUISINART'S "LIMITED WARRANTY' MAY BE LEGAL, BUT IT'S NEAR-FRAUDULENT! I bought this kettle in September, 2015 and it failed in December, 2015. The one-year warranty is USELESS. When I called for troubleshooting, they shipped me a replacement for the base. The replacement took almost a month to arrive, and was dead on arrival. It may have been defective, but most likely, the kettle was at fault. When I called to request that they replace the kettle, I discovered that (1) I'd have to ship the kettle back to them first, and (2) I'd need to enclose an extra $15 payment to cover Cuisinart's return shipping expense for the replacement unit...because the kettle only has "a limited warranty." So (counting $15, plus my own packaging and shipping cost) I'm being to told to expend at least $30 in order to get a replacement for a unit I had for three months--a unit that has never been abused or mistreated in any way. This is a PREMIUM product. It should have a PREMIUM warranty policy--just ship me the replacement, place a hold on my credit card until I return the bad one in the replacement packaging, etc. And the manufacturer pays for shipping both ways. This is common practice for other high-end products (and most Amazon returns), and I think it's inexcusable that Cuisinart takes an approach that seems DESIGNED TO AVOID having to honor their warranty. The representative was polite and professional throughout, but could not allow me to speak to her supervisor "because of the heavy call volume." She gave me the runaround; it's not her fault, she's just doing her job. Like any employee, she has to carry out her employer's policy. But Cuisinart's policy in INEXCUSABLE; it's not worth paying to replace the unit, and I'm never buying any Cuisinart product again. DO NOT BUY THIS UNIT IF YOU EVER EXPECT TO NEED SERVICE UNDER WARRANTY!!