Bests & Worsts Reviews from Amazon

Please read all of this - my frustration with this product has finally gotten the better of me. This product is an absolute piece of garbage. The cleaning is ok and just ok. It does make it more convenient to keep the floors clean - I hate doing floors and toilets - but who doesn't. After researching and waiting, I was so excited to get this product on promotion during the holidays. However, my excitement has gone down the toilet and my experience has been way less than stellar. Now after having it for a little over 3 months, I have to figure out how to tell my husband that it's really not working and let's get something else. It's making me really want to do this #%&$!$%#@$%^&*%! If you know what I mean. I do have a lot of square footage in my home to map (about 2600 sq ft), so I was prepared to be patient. However, what I experienced as way beyond my expectations. It took 3.5 solid weeks of mapping to get both robots mapped. Several times I had to pick up the robot and start it in a room and pray it would find it's way back home. If and when it finally did, it would create a 2nd floor if you will in the app. It did finally merge with the first map but took a while. Smart mapping is dumb mapping - you have to run both of them separately to get 2 different maps with 2 different sets of room sizes and furniture locations. One can't work off the other and adjust for footprint size of the robot. It's a computer program and math - why can't you. Duh... that WOULD be smart mapping. Now, I magically have an extra room that got created within a room for no reason at all AND I CAN'T DELETE THE ROOM DIVIDERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! to get rid of the unneeded room. (I have a triangle within the dining room.) I've tried uninstalling and reinstalling the app several times to no avail. The program keeps crashing on me. I've even tried it on a different device - NOTHING. All Smart Map does for you is start the 2nd robot after the first one is done - and then you have to wait until it's COMPLETELY done to start. So if robot 1 takes 1.5 hrs to complete several rooms, robot 2 can't start until after robot 1 is done. Smart would be that after robot 1 is out of an area robot 2 starts. So, in order to get floors done in a timely fashion, it's quicker and easier to start the 2nd robot while 1st is still going but out of the area. Don't get me started on the robots' performance. They both CRASH and I do mean CRASH into everything still. They go where they're not supposed to (Keep Out Zones) and don't go where they are (Clean Zones) - or they'll clean partial of an area. I've rebooted several times to no avail. I tile though out my home, so it should go fast and easy - right? Yeah - not! The vacuum doesn't get everything all the time and the mop...... The mop has a 12 inch pad that does a spot about 4 inches wide. No wonder it takes hours to do daily cleaning. The way IRobot has the system set up it sometimes takes 3-4-5-6 attempts at starting a cleaning job to get the robot to go. Then when it gets back it can take up to 15 minutes to save the cleaning map. I hate to think what would happen if I actually scheduled it to run a favorite at a certain time every day. Probably wouldn't start on time or at all. And don't try to just clean an area without having a favorite made. It doesn't like that. It won't start. Oh, and docking. The vacuum gets back ok the majority of the time, but the mop has a lot of issues. Just found it this morning not fully on the dock and not fully charged from 3 days ago. Looked like it was on but not. It even registered last week that it was back and docked properly. Before you ask - no pets or kids to interfere. Just my husband and I. He doesn't go near either robot and I know to step around. Customer service is a joke - I've been put on hold so they can check with someone else because they don't know. Customer service has to call customer service. There's a laugh!!!!! And if you check that IRobot can contact me, they don't - or if they do, it's a standard e-mail that follows a flow chart because Hey "You're too stupid to use the help they offer online" and all they do is re-repeat what you've already read and tried and done.