Bests & Worsts Reviews from Amazon

This is a super-sweet tricked-out fridge. Love the door in door feature. We bought it and had it installed March 15, 2013. Six weeks later, May 3rd, the freezer stopped working. It took a while for an LG certified service guy to be found for our area so a few days later someone came out and spent no less than 3 hours working on it. He didn't have the part he needed by the end of that, so ordered it and scheduled a return visit for two weeks later, after the part would have arrived. Mid-may, he returns and works for another 4 hours. LG tech support tried to help, but in the end, that didn't work either and ANOTHER part was ordered and another visit scheduled for two weeks out. Last Saturday, June 8, 2013, he came out again, and was here working on the problem for at least 3 hours (seriously, by now we're going to start exchanging Christmas cards with this guy!) and declared it unable to be repaired, possible recall. We went back to the store we bought it from and was able to easily order a new fridge, different brand. But so far, it's been five weeks with no freezer. Our new freezer won't be delivered for a few weeks so we're just hanging out for a few months with no freezer but get this, NOW the REFRIGERATOR stopped working! So hopefully we can get a loaner fridge while we wait for our new one. This is ridiculous. The cool door in door feature is NOT WORTH IT. Also, I have been attempting to post this review on the LG product review page on their site but it continues to be rejected. I've reworded, shortened, put in the positive things about it, but I think LG only posts positive reviews, so be careful about that.