Bests & Worsts Reviews from Amazon

Got this ice maker Nov. 2018 and I have used a few times and I thought it was great. Well April 2019 the ice full light comes on and I just turned it on. Doesn't work. Purchased the extra warranty from assurant and I was told that since I had it only a few months I needed to contact Amazon. The Amazon representative was so kind and understanding so she said she would reach out to the Igloo company for me. He told me to look on the back because he needed the model and serial number. I looked and told him what was there and he told me that was wrong. I told him there was no serial number there and he insisted that there was. He told me that it was there but it wasn't. He then told me when I can find the number call them back and hung up. Thank goodness the Amazon rep. was listening and said she would help me out. There was a restocking fee but I am not complaining because I would of lost all my money. My suggestion would be stay away from this product, only used a few times and broken. Just set a the counter and went bad. Doesn't make any sense. As for igloo customer service stinks.