Bests & Worsts Reviews from Amazon

The colors and such are nice and rich. BUT, the remote was damaged, apparently at the factory with the faceplate being lose. Push it back into place and it stays put for a few minutes then fails again. The buttons on the remote. About one push of a button in ten was being caught by the TV. Finally gave up after trying to set it up for 2 hours. Called support on a chat today. Complete waste of time. To give you an idea; here is a partial transcript from the chat: Kali: I apologize for any inconveniences. We can't verify what happened to the remote between the factory to your purchase. Right now the only thing we can verify is whether or not you do the troubleshooting steps we're asking you to do. me: The broken faceplate is enough by itself to send the replacement. Kali: We cannot replace the remote until you're able to do the proper troubleshooting. If we set it up before that it will be cancelled and you'll end up waiting longer for a remote. me: How do you troubleshoot a broken faceplate? with superglue? It went downhill from there. So while the TV is nice, everything breaks sooner or later, do you want to go through what I did for support and still not have the problem fixed? I would strongly suggest thinking about this aspect before purchase. Myself, I am returning it for a competing brand. I refuse to go through that service nightmare again. followup: Thought you might like to know something I found out. Vizio, has a small group in their Customer response group who monitors reviews and social media for bad reviews. They then go and mark them as not helpful and such to minimize the impact of them. Two other companies have been caught recently doing this stunt here on Amazon and a few other sites. It used to be that this was one of the better companies, products and service. Per a senior manager at Vizio, this TV and remote combo has known issues and a major firmware rewrite was done, and is now in Beta. It is expected to be pushed out in a few months. This model was pushed out the door before it was ready. In my case, there was physical damage to the remote before it left the factory. I sent in pictures, an "Engineer" (would love to see that degree..) stated it was customer damage. The picture was of the remote sitting on a table with the parts that fell off of it, laying next to it. The flange on the faceplate appears to not have been removed from the mold cleanly when cast. So no flange, just a ridge on one side. Does not stay on, and when it falls off, so do the two items below it, that it holds on. It rook calling the corporate offices and blasting them to get it replaced. Vizio, used to bend over backward to help their customers, not now. I also had to include a photo of the info plate on my tv, because they had not properly scanned my TV into their system when it left the factory and my Serial number was not coming up in the support system. I had to prove my tv even existed and they had to put my serial number in at the support level.