Bests & Worsts Reviews from Amazon

I purchased this item in May and thought everything would be okay. As of Sunday 7/24 at 5:30 AM all hell broke loose when my wife awoke to Bed bugs biting her. She flipped over the mattress which had a Mattress Encasement and then flipped over the Box Springs which both had SureGuard covers placed on them by a professional exterminator in the later part of May. We could see where the Bed Bugs were going in and out of the Box Spring covers. Only 60 Days and they were able to penetrate the covers. Needless to say we had to take the Box springs out of the house. What kind of testing is being performed on these cases if any? I am unable to return the product because of the infestation and associated health risks of shipping such material through the US Mail. I definitely feel I am entitled to a full refund.