Bests & Worsts Reviews from Amazon

Let me start by saying, I have been using computers since I was 5, and by now with some ease. I am no stranger to downloading music, I've been doing so since the Napster days. Without going into every single story, I have to say the Amazon system for accessing MP3's is by far the least intuitive, most poorly programmed system available. It's bizarre something from an otherwise wonderful, customer satisfaction oriented company is so poorly designed. Purchasing is easy with Amazon. which is why I chose it over iTunes a few times. Each time, I remember how terrible the downloading system is, but I figure "oh I was probably just not figuring things out, silly me!". Wrong. It's genuinely terrible. Just today, I purchased 20 or so songs, but in order to retrieve them (oh, and honey, this is after a call to Amazon and FOLLOWING THEIR INSTRUCTIONS) I was somehow forced to re-download everything I had in my Amazon history. So rather than 20 new songs, I now have 200+ duplicates plus my new songs. I feel violated by you Amazon. So does my hard drive space.