Bests & Worsts Reviews from Amazon

Although I was very happy with my Kindle DX when I received it, unfortunately the screen is now damaged due to a misguided attempt to protect it. Through Amazon's site I purchased an LCD screen protector made for the Kindle DX. The rest of the story & Amazon's response is in the following emails: Dear Vangoddy Customer Service: I was advised by Amazon's customer service to email you regarding the damage to my new Kindle DX while applying your LCD Screen Protector. Let me preface this by saying that I have applied screen protectors to IPods before so I am familiar with the proper way to use this product and even used latex gloves to handle the protector. I followed the instructions carefully and slowly began to apply the protector to the Kindle screen but noticed that it was not perfectly aligned so as the instructions state I began to "lift the screen protector and reapply". Immediately upon doing this I noticed that several large bubbles (1/4"-1/2" in diameter) had formed on the LCD screen itself. To prevent any further damage to the unit I slowly removed the screen protector the rest of the way but more small bubbles had formed. After removing the protector I used the cloth provided with the product and managed to work some of the large bubbles out of the LCD screen, however the damage has been done. I ordered my Kindle DX on Sept 24, 2009 so as you can see I have owned it for only one month and the screen has been ironically ruined in my effort to protect it from damage. To say that I am profoundly disappointed in putting it mildly. Amazon customer service stated that in order to fix the screen they will charge me a $255.00 repair fee, which I cannot justify for an item that is practically new and which cost $490.00 in the first place. I have attached 3 pictures of the screen damage. In them you will see darker spots that look like water droplets. Those are the bubbles left in the LCD screen and after several attempts to push them out they appear to be permanent. The following email is the response from Amazon: Please be informed that Based on your description of the issue, we can only send you another Kindle DX for $255.00 as the damage isn't covered under warranty. The limited warranty applies only to hardware components of the Device that are not subject to accident, misuse, neglect, fire or other external causes, unauthorized use, alterations or repair, or commercial use. Taking your concern as a feedback, I have forwarded your comments to our Kindle team. Customer feedback like yours helps us continue to improve the service we provide, and we're glad you took time to write to us. Please let us know if this e-mail resolved your question. Well, I am still very disappointed in the response from Amazon & I warn everyone who reads this to never apply a screen protector to your Kindle. I am surprised that Amazon does not warn it's customers that the screen is not like a laptop or ipod screen & that the screen layers could separate. And although I understand that the warranty cannot cover everything, I think Amazon needs to offer more repair options to it's customers, particularly when the unit has been out of the box for only 3 weeks! I think it is unreasonable for Amazon to charge me another $255.00 for damage that is both minimal & cosmetic.