Bests & Worsts Reviews from Amazon

This is a superficially slick product with poor quality control. I bought two units only to have them both fail within 20 days of purchase. I lost internet access and both units failed to connect after my internet was restored. The Awair website suggests power cycling the unit in case of connectivity issues. I did that and subsequently, neither of them would power back on. I tried resetting both units using the reset button on the back - no luck. I made sure that I waited the recommended 20 or so seconds before plugging the units back in - once again, no luck. I contacted customer service and they told me that I would have to send in both units for replacements. The fact that *both* of my units experienced this issue does not give me confidence that the replacement units will function reliably into the future. So I returned both. NOTE: If you need customer service, be aware that there is no phone number to call. You can only contact their "customer success" team 10-6PM Pacific on M-F *via email*. This is absolutely appalling for a product that costs $200.