Bests & Worsts Reviews from Amazon

The product is a good concept, and for some reason I believed the Bissell brand would indicate that it was a well-designed product. However it has been less than a year and we have had two units of these break in our house in the same way. Both times the wet applicator stops work, thereby removing the mop functionality. The first time this happened we exchanged it, now we are working to return the second one that broke in the same manner. Customer service has been very very mixed. On one occasion a customer service rep told us it was a piece of crap product and hung up, on another occasion a customer service rep gave us an address of a shop to replace it that was 500+ miles from our house, another customer sevice rep forced us to buy an $18 part to "fix" our second broken unit which of course solved nothing as the unit didn't suddenly work when we put in the new part. Sometimes we reach someone who is helpful from their customer service, then we have to ruin a weekend going to some service provider and waiting for them to tell us it's broken and give us a new one. If it didn't cost so much we would've probably stopped dealing with this hassle. Terrible product, terrible customer service (mostly), will never buy Bissell again. STAY AWAY