Bests & Worsts Reviews from Amazon

I thought I was ordering the actual game. I know it hasn't come out yet but wanted to pre-order it for my Grandson for Christmas. Well to my surprise I actually ordered the download instead! I know nothing about these downloads and now I do not have a gift for my Grandson to unwrap! And more maddening than anything, it is not refundable even when it has not been downloaded! Very unhappy!😢