124
people found this helpful, as of 2023
ranked #228,827 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Cheap product...CHEAP customer service
Had my PROSCAN only 4 months ... Remote didn't work from day #1, called company, they sent a new remote in 12 WEEKS ... It didn't fix the problem ... For example, when you press #8, it should jump to channel 8 ... Nope, never worked on ANY numbers, which was why I asked for new remote ... That said & completed, I now have lines going thru the picture ... After placing a different tv on that jack, to be certain it was the PROSCAN and not my wall jack, I called customer service .... I was informed that "I" must pay to ship the TV back to them, and they decide if I get a repair or replacement ... Not fair, still under warranty! ... Rep said it was a problem the company is aware of on this model ... Well geez, then YOU should pay to fix it ... I paid the purchase price already!
It will cost about $25 to ship base rate, plus will take 6-8 weeks to get back the repaired tv ... Is this fair? .... NO ... I later found out thru feedback on several other websites that sell PROSCAN, that their entire tv line is having issues with defective hardware, LED backlighting, and more .... and it's a branch off RCA (well RCA used to be good) .... Never buying another PROSCAN nor RCA.... Not the same good quality of years past ... I have a SAMSUNG 19 inch that's held up 4 years, I plan to get another of those and garbage this PROSCAN in the dumpster on trash day next week.
September 2013 · Electronics