Bests & Worsts Reviews from Amazon

I started using Quicken in the 1980s printing out my checks on a dot-matrix printer. Since then, I have been a loyal customer/user, upgrading almost every year. I have seen the product go from DOS-based to Windows-based with many amazing features. I have always used the transaction downloading capabilities which have evolved to the "One-Step Updates" to all my financial institutions thus avoiding manual entries. My gripe is that the price to upgrade annually has increased, but so have the bugs. And the new functionality each year is limited. Despite that, I have continued to upgrade annually as I really like the product and typically there are some new functions I find useful. Until this year... Specifically, when I logged onto my copy of Quicken 2013 (Home&Business), a window popped up from within the Quicken 2013 program prompting me, as a current user, to upgrade to 2014. The message was "Attention: Quicken 2014 is here. Save $10 when you buy today. When I clicked on the "Upgrade Now" button, my browser opened and I was brought directly to the Intuit web site with an offer to purchase the Home & Business version for $104.99 (marked down from $114.99). Much to surprise, a simple google search brought me to this page on Amazon where the same product is $72.99! So I was being prompted, as a current customer, to pay $32 more than the general pricing. So this was a total turn off for me. How hard is it to market the product to current users for an upgrade price that is less than one anyone can buy on the street! Needless to say, I've decided to hold off on this upgrade and maybe even skip this year! I can survive with version 2013. PS The really ironic punchline of this story is that I'm also a loyal QuickenLoans customer, having refinanced a number of times with Intuit. There loans are provided to customers with an amazing experience that makes me think someone is really doing a good job running the show with their Loan Department. I wish the Software folks better understood the importance of delighting the customer! Update (Nov 27, 2013) - Well I broke down and purchased the download update from Amazon for Quicken Home & Business 2014. I just can't resist having the latest release. In this case, I may have made a big mistake! So far, I've been prompted with at least three upgrade "patches". I'm currently on Release R 3 (23.1.3.15). The Quicken 2014 for Windows Release Notes, Updates, and Mondo Patch can be found here: [...] I'm pretty amazed at how many bugs were fixed or "improvements" added in the two releases (R2, R3). Sixty-two in total. My experience is that the software is buggy and unstable. Specifically, even on the latest release, Quicken will randomly totally crash after I do an online update. I can't reproduce the issue. But it happens about half the time I do downloads. Also, I can't seem to get the online downloads to work correctly with my Capital One accounts. A window pops up and says I need to enter the password, even though I have it stored in the vault. If I put in the correct password, Quicken tells me it's wrong. If I log on to the Capital One site via the link provided by Quicken, then the download will work if I try again. Clearly the passwords are not being managed correctly in Quicken. Other than that, I can't really find or see any new functionality that would justify the expense. It seems like Quicken is trying to push the "mobile" computing aspect and cloud capabilities, but this is of limited benefit to me, so far.