Bests & Worsts Reviews from Amazon

I ordered The 2tb Barracuda about a month ago. It was bad right out of the gate. Making an audible clicking noise that you could hear from across the room with a movie playing. When I called Amazon later to tell them what was going on. They were pretty fast in showing me that they would be no help. "Why has it been almost a month before you decided to report it?" First of all. Why does that matter? Second of all... I was ill. So, I called Seagate directly. They were much more responsive and after trying some redundant technical diagnosis they decided they would RMA the product free of charge. (Besides the $1 hold they put on my card since they were sending me a new product so I could transfer my data and send the old one back). All was well and good until I transferred the data and ran crystaldiskinfo only to find that they sent me an older, slower model. I've currently been on hold with them for almost an hour.