Bests & Worsts Reviews from Amazon

The device does not calculate calories burned correctly. I contacted the company and they acknowledged this is an issue. I find it absolutely unbelievable that they just released a fitness product that doesn't correctly calculate calories. it's absolutely mind boggling. It's such a shame because this watch is awesome for everything else. I have had Samsung phones for years. I was so excited to try this watch. One would think that if ACTIVE was in the name, it would work as a fitness device. Unreal. Here is a snip from my chat with the first Samsung rep: Me: I just got my new Active 2. I love it so far; however, the calorie count for workouts is very wrong. When I researched a little bit, I found that this is apparently an issue your company has had with several of its watches. Is there a fix for this? 10:12 AM Sorry for the experience. Unfortunately for now the bug isn't still fix. After expressing disbelief, she passed me to the next rep: Me: So, you're telling me you released a fitness product that cannot correctly calculate Calories? 10:35 AM I'm sorry for the inconvenience caused. 10:37 AM But I want to inform you that we have no such reported issues yet. (Which is opposite of what the first rep said and is proven to be false for their watches as you just have to google calorie count issues and samsung to see all of the complaints.) This was horrible. I might actually have to switch to apple products which makes me want to puke. DO NOT BUY THIS DEVICE UNLESS YOU DON'T CARE IF THE FITNESS INFORMATION IS CORRECT. Funny note: When I got a copy of the transcript emailed to me, they deleted the part where their employee said they were aware and it was a bug. Just mind boggling.