Bests & Worsts Reviews from Amazon

UPDATE: After trying to get support from Steelseries, they (SteelSeries, NOT Amazon) wanted videos of the broken key, documentation, photos and stated that I would get an RMA. They then decided that I should just send it back. They would repair or give a credit for something from their store. No thanks. Going back to a different manufacturer that supports their own products and doesn't treat the customer as the problem. I have no idea how this has such a high score. The first one I got had trouble with the Question Mark key. It would constantly do a repeating backslack. I returned and got a replacement, the second had a dead Nine key. I have zero clue how it can be only me. I tried with different keyboards and no trouble. Tried the Apex 7 on different computer and same issue. Granted that this is really comfortable and had a great wrist rest. But if a key doesn't work, no matter how comfy it is, it would be worthless.