Bests & Worsts Reviews from Amazon

I like the product. It has turned me into the person I never thought I’d be: I hate pooping away from home. This thing will get you squeaky clean. We love it and swear by it. I tell people a bidet will change their lives. That being said, I also had some of the heating issues described in other reviews. I called Brondell, had to leave a voicemail, and they called me within 30 min. Very impressive. We did a little troubleshooting, and the representative said he would set up a claim since it fit in the 3 year warranty window. I’m not thrilled that I have to mail it back, but I do have the old seat I replaced it with, and I’m not surprised this country isn’t crawling with bidet repairmen. So I get it. When I sent my proof of purchase, I was informed that GenCodeals is not an authorized dealer, which voids the 3 year warranty. Fortunately, the customer service agent got his supervisor to agree to cover this situation. So major props to Brondell for taking care of me. I’m very disappointed in GenCodeals. I don’t care that they’re making money this way, but they should have to clearly and explicitly state that this $600 toilet seat has no warranty. I hope amazon will consider requiring non authorized dealers of products to identify as such.