Bests & Worsts Reviews from Amazon

I ordered a refurbished Samsung Galaxy Note 9 Factory Unlocked Phone with 6.4" Screen and 512GB (U.S. Warranty), Ocean Blue. Although the description specifically says "Still amazing on screen, but now the S-Pen has more power off screen. Remotely control different applications and use the S pen to capture shots from far away, scroll, and play music.", It did NOT come with the phone. Customer service says this was mentioned in the description, this is a LIE. Nowhere does it state the S Pen is not included. What a scam!