Bests & Worsts Reviews from Amazon

This review is for the LARGE SIZE crate. I have four dogs and have used every type of crate and dog item that exists. I wanted to get this one because it would double as a coffee table. I saw this for sale on Amazon, and also directly at the manufacturer but chose to buy through Brookstone because of their customer service, and because if there were a problem, I could return it at their store. GUESS AGAIN. This was the flimsiest metal crate I've ever bought. The large size, too, which you would expect to be stronger than a smaller one. My dog broke through the side on the first day. I thought that was a fluke, so re-inforced it with cable ties. The second day, he broke through (actually BENT the metal) the front door. This is a dog who has just gone through knee surgery, and has never broken through a crate before. When I called Brookstone, they said they had to get pre-approval from the vendor (?) before they could do a return. Also, I could not return at the store (??) because the item was oversized. A day later, they called me to say that the vendor refused the return, and there was nothing they could do. Now I'm out a lot of money with no recourse. The customer service rep ended the call with a cheery, "Have a great day", as if to pour salt in the wound. I'm done with Brookstone - both online and retail. I must have gotten them confused with another major web retailer, who stands behind their products. Brookstone stands behind nothing. Follow up - after uploading this review to Brookstone (which still has not been published), I received a call from Brookstone customer service asking for a picture of the item, which I sent. Still no response from them.