Bests & Worsts Reviews from Amazon

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1,064
people found this helpful, as of 2023
ranked #9,328 most helpful out of 571,544,897 reviews
★☆☆☆☆
DON'T BUY THIS JUNK!
Don't buy this garbage luggage set. It is JUNK. All three of the pieces cracked and broke and fell apart after only two trips. So supposedly it has a warranty and I tracked it down though the Fox Luggage website (hard to find but it is Fox that makes Rockland pieces) and the only way Customer Service can be reached is through email. After five emails and no response, I found the phone number and called them and insisted on talking to someone is Customer Service. They wouldn't let me but promised I would get a response via email which I eventually did...but it didn't answer my specific question which was do I have to pay $40 per suitcase for handling? That would cost me $120 for all three plus shipping (another $40ish) and since I only paid $139 for all three...obviously this is a BAD DEAL. It turns out that yes, you have to pay $40 per damaged suitcase to take advantage of the warranty. DO NOT BUY THESE SUITCASES or anything made by FOX LUGGAGE OR ROCKLAND LUGGAGE. Learn from my mistake. A bad review is my only option at this point. Hope it helps someone.
January 2016 · Clothing Shoes and Jewelry · verified purchase
the product in question
Rockland Melbourne Hardside Expandable Spinner Wheel Luggage, Black, 3-Piece Set (20/24/28)
4.4★ · 9,930 ratings, as of 2023
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