Bests & Worsts Reviews from Amazon

I am super unhappy with this Keurig. I have been a long-time user of Keurig coffee makers, but this one just does not cut the mustard. Unfortunately, because we bought it for our RV, we did not test it in time to meet the NARROW window of return opportunity. What is that about???? The plastic was cheap, the coffee was cold, and the functionality was awkward. We feel duped. This is an update to the above review following an actual call to Keurig: Buyers, many companies have teams now-a-days where there job is to watch reviews for negative comments and then respond. The notion is to show others reading them "oh, hey...look, this buyer had a bad experience, but the company was very responsive and is offering to rectify the situation". The reason is multi-pronged. For instance, the company wants to show they "care" as well as that they are doing something about the issue...that they stand behind their product. I decided to actually call due to the real frustration regarding this K15 model Keurig. Well, this is where things crumble regarding Keurig's concern or desire to do something for the buyer of their machines. I was basically told I must be an idiot, a liar, or a thief. The representative was surely trained to respond to customer calls as her answers were very "canned", meaning taught responses and tactfully defensive regarding Keurig's machine quality and how so many other buyers are raving about this machine (why do I care-just a further attempt to belittle me?). Despite my desire to move into a better built model (hopefully), I was told they weren't capable (or is it willing) to allow me to simply return and or exchange this unit and either buy or exchange and pay the difference for another. So, reluctantly, I was made to succumb to the same model replacement. Further, I now have to send back some internal part on my own dime??? Really???? I suppose this is a tactic to keep warranty hounds at bay. Due to the machine issues, I would think that Keurig would want the whole machine back to check what happened on the quality front when engineering it. Instead, they are more interested in ensuring I don' t have the ability to use both machines. HA! I'd be lucky if one works. Thanks, Keurig.