Bests & Worsts Reviews from Amazon

Pros: It made great espresso, the grinder worked well, and it did a great job frothing milk. Cons: From the other reviews I've read, we were lucky ours lasted 3 years. We made 2-3 espressos a day, and at almost exactly 3 years ours stopped pushing water through the portafilter. It made the same loud buzzing noise it always did but water would just dribble out. We did all the recommended maintenance and cleaning religiously so I don't think the fault was on our end. After it broke, I read the one-star reviews here on Amazon to see if others had the same issue and noticed a lot of people weren't as lucky and theirs hadn't lasted as long. I learned Breville doesn't provide replacement parts but will repair the machines for around $200-$300 (with shipping costs). Unfortunately, the repairs weren't reliable; machines simply broke again, so I didn't go that route. Instead I did some research and it seemed like the solenoid valve was the most likely issue so I ordered one from a third party for around $60. It took around 3 months for it to arrive, and was fairly easy to replace, but it didn't solve the problem. Today, while reading more reviews, I realized that the loud buzzing noise ours had made since day one (while the pump is running to make the espresso) was not normal. I'm going to try and replace the pump (around $45) and see if that helps. If not, I guess I'll sell it for parts. Since Breville doesn’t seem to provide either high quality products, or at least stand behind them with good customer service and replacement parts, I won’t ever buy a Breville product again.