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(See the bottom for my update) This will review will cover three things: using the Breadman, manufacturing defect, and customer service. Use: This is the first bread maker I've owned. I don't know a lot about bread making, but found the directions to generally be clear and straightforward, and the machine easy to use. You simply dump all the ingreadinits in the Breadman -- liquid first -- and then set the mode to the type of bred. For my inaugural loaf I made 100% whole wheat. Overall I was pleased with the results. The bread was a bit denser than what I typically buy at the bread store, but that didn't affect the taste. The instruction manual comes with 55 recipes for bread, 18 for dough and 12 for jam. Manufacturing Defect: I've been unable to make a second loaf because the kneading paddle (piece of the machine that mixes the dough) scraped off a the non-stick coating on the bottom of the bread pan (see my attached picture). I'm certain I didn't do anything wrong -- it looks like due to a manufacturing defect there's not enough space between the paddle and bottom of the bread pan. Customer service: On a Sunday night I filled out a customer service form on the manufacture's website. On Wednesday they emailed me back with some follow up questions about the model number. On Saturday they responded saying that they would replace the kneading paddle and the bread pan, but they were out of stock of both items. As of the date when this review was written, that was over 14 days ago. While the response time was good (but not great), the wait for the replacement is unacceptable. If the item is out of stock for more than a week (and especially more than 2 weeks), then they should just remove a paddle and pan from the box of a new unit, or just send me a new unit and ask for the old one back. I was satisfied enough with the one loaf I made that I'd like to recommend the Breadman, but it's hard to do so given the problem with the paddle and pan, and long amount of time it's taking to get a replacement -- if I was shipped replacement parts immediately, it would be a whole other story. Maybe I got really unlucky, but this is the first time in years that I've had a problem with an appliance right out of the box. UDPATE: 5 months later I have yet to receive the replacement parts. Customer service keeps telling me they are out of stock. I think that's BS -- they're hoping I'll give up or forget. If the parts really were out of stock for so long, then they should have just just removed them from a new machine. Given how terrible their customer service is, I strongly urge people to not buy any Breadman products.