Bests & Worsts Reviews from Amazon

It's not Amazon or another company, but beware of Battle Creek Equipment! I purchased this product on February 17, 2011 and used it the same way I did with my first Thermophore heating pad. After about 6 months the light stayed on, but the heating pad did not heat up. After paying almost $9.00 to ship back to the company(Battle Creek Equipment-that's where you need to send it back to) they said it wasn't a manufacturing problem and wouldn't repair or replace the heating pad. I could buy another one to replace the unit that I had for $40.00. I then called to ask why? They were not very nice on the phone and said something I did made the heating pad not work. Well, since my original heating pad lasted about 4 or 5 years before it went bad(Battle Creek- Thermophore) why was it something I did this time if I used it the same way? Be very careful if you do want to go with a Thermophore. According to the customer service representative, if you don't use it according to their directions specifically, you can't get your unit repaired OR replaced and you lose more money trying to send it back!