143
people found this helpful, as of 2023
ranked #214,353 most helpful
out of 571,544,897 reviews
★☆☆☆☆
CAUTION- Unreliable modem and horrible customer service!
I experienced the exact same issue as James Lutz and many other recent reviewers. Purchased the C6300 just 8 months ago, thinking I was getting a far superior product from a good company. Today it stopped with no explanation. Called Comcast but the signal was fine on their part. The guy suggested renting their modem because equipment breaks and they replace if needed. I scoffed at the idea and said I'd call Netgear, I had new equipment and expected good service, unlike with Comcast. Ha, was I proven wrong! The Netgear tech proceeded to diagnose the problem, went to great lengths to demonstrate was not a hardware problem and therefore past 3 month warranty. She said she knew exactly how to fix but I would have to pay $159 for one year extended coverage or $239 for 2 year coverage. I said that was ridiculous given it was not even a year old and she finally said that for $50 they would offer a one time fix. I wasn't as smart as James because I paid it, only to go through the "push reset" process, so I probably paid for nothing. Spoke to a manager and he lectured that technology can't be expected to last and these days you need extended warranties on everything. Netgear no longer stands behind their products - beware if you hope this device will last you longer than 3 months; add another $50 - $239 to the purchase price, or find another brand!
October 2017 · Electronics · verified purchase