Bests & Worsts Reviews from Amazon

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170
people found this helpful, as of 2023
ranked #200,309 most helpful out of 571,544,897 reviews
★☆☆☆☆
Danby has the worst customer service - do not buy this product
If there was a way to give this product negative stars, I would do it. Warning to all Amazon shoppers - Do not buy this product. Not only did this little machine break down after less than 3 weeks, but Danby's customer service is the worst I have ever had the misfortune to deal with. When I first hooked it up, I loved this little dishwasher. I was so happy to finally get something that would fit my tiny kitchen and it worked really well. Then one day, it started beeping and flashing lights. I opened it and noticed the detergent cup did not open. I thought this to be no big deal and restarted the machine. It was okay for another couple of days and then the same problem. This time the problem did not go away. by this time, we had just past the point of returning it to Amazon so we contacted Danby. What followed has been nothing but a run around from them. We were told to take it to an authorized repair shop who had the product for over two weeks and not able to fix it or even diagnose it. We asked Danby to intercede and help but to no avail. When I called, I was told to email. When I emailed, I got not reply so I had to follow up with a call. At this point, I have given Danby by email everything they have asked for but I still do not have a working dishwasher or a refund. I am ready to eat the loss of the money I have spent and put it in the trash but I just don't think that is fair. All I want is a dishwasher that actually works and keeps working for more than a few weeks!
March 2018 · Appliances · verified purchase
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