655
people found this helpful, as of 2023
ranked #22,701 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Pink mold is a huge issue
I’ve had this humidifier for 5 months. At first I thought it was great! It worked well, had great output, easy to fill, and a full tank lasted a long time. I made sure to use filtered or distilled water, and I changed out the water every day. I cleaned the unit once a week as directed by the instructions, using the method they outlined. After about 6-8 weeks I noticed pink mold at the bottom of the mist outlet valve. There is no way to access the valve, as the unit does not come apart in that area. I used a toothbrush to reach up inside the valve to clean it. I finished cleaning the unit, reassembled it, and started it up again. Two days later I noticed the pink mold was back. This time I contacted the company to see if they could offer some insight on how to get rid of the mold. I was told to do exactly what I had already done. I did it again, only this time I let the unit sit to dry out for a few weeks before I used it again. Once again the pink mold returned within two days. I contacted the company again and they suggested soaking the unit in vinegar for 20 minutes and then using a brush to remove the pink mold. I did as directed, cleaning the unit thoroughly, and then started it up again. This time within a few hours, the pink mold returned. I had now had enough and I contacted the company to ask how to go about returning the unit for a refund as I was way past the amazon return window. I was told I could return it and get a refund, but shipping would be at my expense. Shipping turns out to be $24! Nearly half the cost of the unit. Do not but this humidifier. If it develops mold, you will not be able to take it apart to adequately clean it. Then when you try to return it, the company will make you pay for return shipping.
I am extremely disappointed in this unit and the company.
June 2020 · Home and Kitchen · verified purchase