Bests & Worsts Reviews from Amazon

Purchased this item not but a week ago. It has already started randomly restarting any devices that are connected to it. Firmware has been updated, reset the device, etc. While the KP303 is nice device the issue comes down to TP-Link customer service or lack there of. I have had to reach out to them on a few different occasions for issues found with their products. The support chat with TP-Link is crap at best. My 9 year old son has more knowledge of their products then they do and he doesn't know what a USB drive is. When you do finally reach someone after 30 minutes, you might get 2 replies back from them support tech at best then they disconnect you. It's like they have a total amount of time they are allowed to let you sit idle on their call before the system automatically disconnects you. Once they manipulate the time in order to reach this limit, poof they are gone. Worthless customer service. Worthless.