Bests & Worsts Reviews from Amazon

The tag indicates that the product should be washed on gentle cycle and dried on medium. I followed the tag perfectly and the backing of the pad was melted when I pulled it out. When I called the company to tell them I want a refund, she informed me that the packing slip which may or may not have been in the box indicated that i should dry the product on low or medium and they are not responsible for any damages done by the dryer. Me: So the packing slip that was in the box i got 6 months ago said to dry it on low or medium? Them: The tag says the same thing as the packing slip. Me: The tag just says medium which is apparently too hot on some dryers. Them: Correct. That's why we say we are not responsible for damage done by dryers. Me: So why doesn't the tag just say low? If you know medium can be too hot? So I don't get a refund? Them: Unfortunately, you are outside of your 30 day warranty. Me: So you indicate that the product must be washed and dried before use but you also say you are not responsible for what happens when you follow your own instructions? Them: Correct. CRAZY! After buying a memory foam mattress and sweating to death for a couple of nights, i was willing to do anything to get a good night's sleep. This mattress pad seemed expensive but I tend to be one of those suckers who believed price is directly linked to quality. It works for the most part, at least for a couple of minutes. After laying there for a while, you are just as warm as you started and have to roll over to a new cool spot. FIND A DIFFERENT PRODUCT ACTUALLY SOLD BY AMAZON. AT LEAST THEY BACK THE PRODUCTS THEY SELL.