Bests & Worsts Reviews from Amazon

I ordered one for my wife for Christmas. Within two weeks the lid/straw combo stopped working and we were only able to suck up air. We requested an exchange and received the new water bottle with the same exact issue. There is no option to contact this seller. And I am tired or wasting my time printing out return labels and having to take the bottle in to UPS to return it. Will not buy another one of these again. Waste of time and money.