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This review is based on my customer experience with Thrustmaster. I called them seeking help with a interface issue with the steering wheel when I played Forza 7. Just like most companies. You go through their pre-recorded phone to get where you want to go for support. Now I'm listening to, "You are the 4th caller. The estimated wait time is 4 minutes". You a update every minute at this point. I made it down to less than 2 minutes after going up 7 minutes. Then it started to climb. When it reached 37 minutes. I was like, are they serious! By the time I was the first caller in line. I had been waiting to speak with someone for One hour and 19 minutes. I continued to hold for additional 23 minutes. A different recording of a man saying that you can now reach their online support and they simply hung up on me. I was on the phone for One hour and 42 minutes and I never spoke to anyone. I owe 3 of their steering wheels. This was the first time I had a problem and the first time I called for support. Yes I could have gotten online to get some support. Never been a fan of online support. It's too slow for my taste. I rather speak a human being over the phone. I can listen faster than I read. I can speak faster than I can type. As much as I love Thrustmaster, their customer service is the worst that I have ever experienced.