Bests & Worsts Reviews from Amazon

DO NOT BUY! ABSOLUTELY DO NOT BUY THIS!!! This is the second one I bought. I bought the purple special edition one for my daughter a year ago to help prepare her for Kindergarten. I could never get passed the 2nd step of Leap Frog connect set up. It kept telling me updates were needed. I would download the updates, it would say it was successful and then it would start all over again. I also tried on my husband's computer. I moved shortly afterward so it ended up in a box. I finally have unpacked that box and ended up with the same issue. I called Leap Frog customer service and they sent me a link to unistall and re-install the leap frog connect program to try and fix it. That didn't work so they bailed and put it on Amazon saying to contact them because it was an Amazon exclusive item. Well, of course because it had been nearly a year Amazon wasn't going to refund or echange it for me (rightfully so). I had purchased many of the books and I didn't want them to go to waste so I bit the bullet and bought a new Leap Start. GUESS WHAT? SAME FREAKING PROBLEM!!! I called Leap Frog again and got the SAME guy "Jasper". After giving him an earful he transferred me to some "upper management" that told me there is no software issue and they would be happy to replace the item. I told her that this one IS the replacement. She finally said to send her copies of my receipts and they would replace it with a DIFFERENT product. Really? I am not the only one having this issue. We researched it and so many people are having this issue. Why wouldn't Leap Frog want to try to fix their software? I'm so angry. DON'T WASTE YOUR TIME OR MONEY!!!