Bests & Worsts Reviews from Amazon

I bought this blender brand new and used it ONCE. The second time I tried to use it, it was broken. The product was still under warranty, so I worked with Cuisinart directly to try to get it replaced. After a very lengthy process emailing with a customer service representative several times, I was advised that I would have to pay $10 in shipping and processing fees for them to send a replacement, in addition to paying for shipping to return the product to them. This product cost me $30 brand new, and now the company expected me to pay nearly $20 more to replace *their* defective product. That means I'm spending roughly $50 on a $30 blender. After escalating my concerns twice (finally to a very rude supervisor who could not have cared less about my problem), they agreed to waive the $10 shipping and processing fee, but still expect me to pay to ship the defective product back to them. I am paying more for this blender than I bargained for, in addition to the time I have spent dealing with Cuisinart and the fact that I still do not have a working blender. I would not recommend this product to anyone. If you're looking for an immersion blender, don't buy this one... and certainly don't buy anything from Cuisinart. I know I never will again.