Bests & Worsts Reviews from Amazon

Be very careful before ordering this. Our fault for failing to do a THOROUGH read of unbiased reviews. Many reviews are questionable, i.e., "just got this item and it's fantastic!" More thoughtfully detailed reviews, especially in the last year or two, paint a darker picture. We ordered this pan through Amazon Prime and, as expected, it arrived right on time. Opened it up and started reading the warranty and instructions. Item presented OK with exception of a circular burn or etch mark in the center of the pan (pics attached). First area of serious concern is no corporated contact other than a Dallas, TX mailing address on the warranty card. No phone or email for customer service. This is a China jobber product which passes through several corporate names, i.e., it's sold through SKIVU, the corporate name plate on the skillet is "Link Fair" with Chinese address, and the Texas address is listed as CSC with a P/O box #. The warranty terms spelled out clearly on the 3x5 warranty card requires you, the buyer, to pay shipping to the Texas address (about $25 to $30) and for you, the buyer, to enclose a check for the return shipping for the privilege. What a croc! Then there are the instructions which on page 5 under "Assembly Instructions" states "the skillet base (and cover) are immersible." The next page, page 6 item 4 however under "Cleaning & Maintenance" states that both the temperature probe and skillet base are "not immersible." We suspected that when we saw 6 screws holding a underside grill vent in place. For us it was game over before even plugging it in, especially after carefully screening through more detailed reviews and problems with this clearly cheaply made and historically troublesome item. Thank god we're Prime members and Amazon has kindly offered a return with full refund (an option that the manufacturer, whoever that is, would never consider).