Bests & Worsts Reviews from Amazon

First let me say that this is not my first rodeo.. I've been setting up devices for well over 20 years. But this one is on the verge of being returned. When trying to register my device, my Amazon password wasn't accepted. I tried re-setting my password. It wouldn't reset. I finally got into the device, I think, by using my original password 'cause by now I cannot be sure what my password actually is. So I'm in. The first screens are ads for audible books which I don't want, at least right now. The font on the screen was so small that I had to use two pairs of reading glasses plus a flashlight to even attempt to read. I got past those screens, finally by saying that i would accept the free trial. Then I get to a screen with a book cover. By this point, I'm online searching for directions. The instructions are to swipe the screen to unlock Kindle. That sent me back to the offer to have free audible books. So again I had to accept. Again, I was directed to swipe the screen to unlock the Kindle. Again back to audible free offer. I cannot remember how many times this happened. By using the button on the top of the screen several times I managed to finally reach the home page. I wanted to enlarge the font. The directions said to click on the Aa at the top of the screen. It doesn't exist. By clicking on various icons, I stumbled upon a page with options which included "standard" and "large" for print size. But I really did want to choose my own font. I went to another page online line asking how to enlarge font on a Kindle. It too suggested clicking on Aa at the top of my screen and, as I've said, that doesn't exist. But apparently the new way to enlarge font is to pinch as I would on an iphone... that works only when I'm actually reading a book In other words, it's not permanent. Luckily, I have a kindle account which I previously used on my iPad. so I found an old book, opened it, and indeed pinching out and in on the screen enlarges the font. Which leaves me with my original problem of changing the font. I really needed help. On a screen with incredibly small font size I found a telephone help number. It's disconnected. I finally figured out that if pinching in and pinching out on a page works only if a book is open, then maybe, just maybe I would find the Aa graphic at the top of the screen.... Guess what!! After a few hits and misses, it finally appeared; So if you want to change the font, you have to have a book open. Now I already had a few books in my library to I could figure that out (as I said, this isn't my first rodeo), but what if someone doesn't yet have a library? How is that poor soul going to figure out all these things? i have learned to use some icons at the top; e.g. Settings. I've changed some settings and they haven't reverted back. However, I have changed the Brightness and Warmth settings several times but they change every time I go to the home page - i.e., they don't hold. I actually watched the brightness setting go up and down while I was looking at the screen. Now I'm trying to figure out how to turn it off. Again, I went online and asked. The instruction is to depress the button on the bottom of my device. There is no button on the bottom of my device. There is a button on the TOP which is the same button I learned (with no instruction) to use to get back to a book cover and then swipe to Unlock my kindle and get to the homepage. Holding the button on TOP I did turn off the device but when I turned it back on, I had to re-customize my font choice. I rather wanted to started a good novel today but after three hours learning how to navigate the device, I'm exhausted. I'm sure I will figure this out. And I hope I will be able to read a book. But I'm not holding my breath. If I'm not using it more comfortably in a week, this one goes back and I'll try the Nook from Barnes and Noble. More: (I might note that I added more and re-submitted my review but my additional comments were not saved) To continue. A few minutes after I submitted my original review, I got a call from a representative from Amazon offering to help me navigate my Kindle. Nice. Except I lost my Internet connection at the sane tune, So now I'm back online and I want to read my book on my Kindle. Since my Internet had gone down, when I opened the Kindle I got a message indicating a problem connecting to the Internet. I thought this odd because I had turned the Kindle off before the Internet connection was lost. Or at least I thought I had. Anyway, by pressing Back, I did get to my homepage and using the drop down menu, I accessed my Library and I clicked on my new book. A page came up indicating that here was animation in this novel and if my device could handle them; there was more to read and as I tried to figure out how to do that, the title page of the book came up. But I wanted to finish reading the notes on the books so I clicked on Back. that took me to the home page. I made another effort to read the notes, unsuccessfully, so I gave up and tried to get to my book. The drop down menu no longer gives me the Library option so I can't get to my book. (added later: this one's on me - the library is on the screen by this point thus no longer accessible via the drop down menu. My latest book was prominently displayed) The representative had sent me a link to contact Amazon for Help. Which I have done. I chose the call back option, The note said I would receive a call within 2 minutes or less. That was 20-30 minutes ago. Guess I'll try the Chat option. I went through a series of options for the chat and got to one which requested a call. I chose that one and I got a call very quickly. I learned that shutting down the Kindle is not quite as simple as I thought. First press the power button on top; then choose from three options ... cancel, restart, screen off (or something like that) then hold down the power button on top again until it does what was requested. (One of the reps pointed out that top/bottom on the Kindle are not relevant terms since one can turn the device either way. I point out that since the power outlet connection is on one end and that is where I had the power cord plugged in, I considered that the bottom and the button he was referring to is on the top.) So - now I get to start my book. And I was impressed with Amazon help. I've yet to be impressed by the Kindle though. And this time I've copied my review so if my additional comment don't show up, I can paste it back in... LoL