Bests & Worsts Reviews from Amazon

We tested this real quick after receiving it. We found out 2 months later after moving into our home that the second side did not work. (Our bad not testing it thoroughly) Since we were past the Amazon return date, we called Cuisinart customer service and explained that it did not work out of the box. They wanted around $20 to fix it. We asked to speak to her manager and she said he was busy but would call us back. Never got a call. In the meantime, I called Amazon. Even though it was past the return date, they easily swapped it without a charge! Cuisinart :( Amazon :) :):)