Bests & Worsts Reviews from Amazon

After a lot of contemplation and comparing reviews for various mattresses I decided to bite the bullet and go for this one, especially after seeing so many great reviews. Everything about my purchase was smooth sailing. Delivery was on time and things went well with getting the mattress put onto our platform bed. Let me tell you that this is a very well built product and the bamboo cover is fantastic. The problem I have with this mattress is that it is advertised as soft and doughy, but isn't. I realize that it can be left to one's own interpretation as to what "soft" and "doughy" mean, but a rational person would come to the conclusion that it's not hard. So I went into this purchase with the idea that it wasn't going to be as soft as advertised but that it wouldn't be "hard". Sadly it is a very firm mattress, which confused me because so many people said that it was soft. I can see how many people would enjoy the firmness provided, but I personally could not sleep on it. After trying for about 1 week of restless nights and sore mornings, I relented. I decided to talk to Amazon about a return. This is one of the first products that I have purchased and wanted to return based on be unsatisfied because the item was not as described (perhaps there was some sort of manufacturing defect with the memory foam which made it firmer than normal). After explaining that the bed was not as advertised. I was really worried about what to do because this was a big purchase (physically and monetarily). Amazon transfered me to their Large Items Department who graciously accepted to send CEVA to pick it up. I was told that I needed no cover nor box for the return shipping, because I wasn't expected to provide the item with that because it is now 300% bigger than the way it came (they ship these in a smaller box about the size of two microwave ovens, once unpackaged it expands to normal mattress size). I was totally blown away. What amazing service! This is why I shop with Amazon. I don't think that I will buy another mattress online, but I can continue to confide in Amazon as a dependable and respected online retailer that cares and provides an extremely high quality of service to any and all of their customers. As for the mattress, just realize that mine might be an isolated incident with how firm the mattress I received was. But if you are deciding to purchase this mattress go into it planning that it will be firmer than advertised.