Bests & Worsts Reviews from Amazon

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524
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ranked #33,436 most helpful out of 571,544,897 reviews
★☆☆☆☆
Just Horrible - they are trying to get rid of the 2014 reviews by just releasing new software
This is incredibly sad. They are just releasing 2015 software without ANY attempt to fix 2014 software because they are trying to get away from the horrible reviews of 2014. Quicken 2014 is HORRIBLY broken and their fix is to charge us >$100 to buy 2015. Intuit, you do not have Microsoft's monopoly. If you think 2015 is going to be ANY better than 2014, please know that I have been using this software for 24 years and it is now in such a decline spiral that I can't imagine it recovering. I haven't felt the need to complain until the 2014 release (suffering in silence like many of you.) I knew it was a bad idea adopting it this early but I needed the tax projection utility. However, when you enter a transaction in a plain old check register and the running balance is wrong, it is time to complain. Then it becomes necessary to write poor reviews on Amazon when you cannot navigate through the company's web presence nightmare to report a bug. And then when you finally figure out a place to report and you send an incredibly detailed report of what is happening and the (gees I hope it was) robot responds to please send more info, it really is time to complain publicly. This seems to be one of those releases where there is nothing "gee whiz" to report. I would almost classify it as just a bug release for 2013 but they have broken too many thing to call it a bug fix. Unless you have some incredibly compelling reason to update, I would stay as far away from this as you can. Wait until you have read somewhere in a big headline that Quicken has heard the wailing and gnashing of teeth and have released nothing but a fix. Intuit, if you are going to issue messes like this, you must have a very clear path for your loyal (for now) clients to let you know what is wrong and not shift them off to automation. Also, I don't need a stock reply of how shocked you are or whatever - give me real resources to help you fix your product so we can both be happy. UPDATE: Still no update that I am aware of for all the problems listed UNLESS you notice they are hawking the 2015 version. If this is my update path, it is really depressing. I so wish there was a real alternative to this software. UPDATE 9/29/2014: So after wrestling with this for this long, I have given up. It took some time, but I converted to GnuCash. Google it. There are very few things it cannot do that Quicken does but the absolute clincher is that if you use the MySQL version, you have access to YOUR DATA. I know Intuit does not care that they lost a customer but I have been using the program since about 1990. If they have have screwed up their program and let their customer service get so incredibly poor that a customer that has been using the product for 24 years gives up, it should tell you not only where this product is headed, but where it is. Intuit, if you want to talk to me, you can call ME. I will supply you with my telephone number if you like. Just don't bother with your hollow boiler-plate responses here.
September 2014 · Software
the product in question
Quicken Home & Business Personal Finance & Budgeting Software 2015 [Old Version]
3.8★ · 795 ratings, as of 2023
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