Bests & Worsts Reviews from Amazon

Extremely disappointed in this product and in Amazon. First package arrived damaged, with actual pieces of the wood sticking out and visible scratched, I refused it back to the UPS driver. After two weeks from my initial order (I'm a Prime member) I finally received the second box that appeared to be beat up a bit but at least no pieces were sticking out of it. Upon unpacking at least half of the finished pieces had some significant visual damage to them. The pics I attached are, with a couple of exceptions, all from a different piece of the bed. Some pictures are just minor dings and I only include them to state that there were probably another 5-8 pieces that had similar dings which I didn't bother to document as they felt minor compared with the more major defects found and pictured. Deep gouges, scratches, and problems with the finish are evidenced in the pictures. At this point I really wanted to pack it all up and send it back again, but we were now 2 weeks into our ordering and finding an alternative was going to take that much longer. We had already moved furniture around to create space to build so I decided that I would live with the poor quality control that is evidenced in this product. I will say assembly was straightforward. My wife and I built it in probably an hour (we were interrupted and had to do some clearing/cleaning, but actual build time was probably an hour). We made only one mistake when we placed the top bunk on backwards so the ladder holes were lined up wrong. This was an easy fix we simply had to lift and turn. The worst quality issue with the bed however we realized just before we mounted the 2 beds together. One of the guard rails of the top bunk was cut an inch or two long. Because the wood bowed it didn't cause any problem when we were assembling it. After assembly however you could see a significant bow to the one rail and it literally flops/pops back and forth when you apply moderate pressure to it. This problem is shown in my last few pics as well as the video posted. I thought about sanding/cutting myself to fix but believe this would have impacted where the lockbolts are positioned on the ends of this rail and could have caused more issues. We also ordered a 2 pack of mattresses from Amazon and were a bit concerned as some of the negative reviews stated they had an odor to them upon opening (at least for a while). I can state that those mattresses gave us no concern as the bed frame itself stinks to high holy heaven of varnish and other chemicals. I didn't notice when we unpacked and were building, but after the bed sat built in my daughter's room for an hour we began to smell it. We left the house for about 4 hours and when we came back all the back bedrooms and hallway reeked of the smell. I'm sure this will eventually go away, but really they should state in the item description that it should have to lay out for a couple days before building or installing into a child's room. By the time the smell permeated it was too late. The quality of the wood itself (apart from the aforementioned damages) seems decent quality. The bed frame seems relatively sturdy. It is supposed to support 250 lbs on each bed, but when I climbed the ladder to get on the top (I'm under 150) I felt like it strained under the weight. Furniture put together with these types of bolts tends to lose a lot of stability over the first year or two of life. If it remains as stable as it is now, I might come back and raise the rating a star or two, but for now I'm really disgusted at how long it took me to receive and the quality of the product.