106
people found this helpful, as of 2023
ranked #247,547 most helpful
out of 571,544,897 reviews
★★☆☆☆
Great machine, horrible restrictions!!!
(posting this to all Keurig 2.0 products)
First, let me begin by commenting on purchase background, pros and finally cons.
Background:
I have been using the v1 of the Keurig since it was released. We used standard k-cup, third party and plastic one (for ground coffee). All worked very well in the v1 of the machine. My only issue was the machine was collecting so much scale (minerals) internally that it was barely pumping even though I tried many cleaning routines. Be that as it may, I was still happy with the machine. I seen the v2 machine and value package at my local Costco and purchase it wanting to use the new features and get a full cup of coffee!
Pros:
It does seem to be a well thought out and well built machine. I do like the option of using standard k-cups, Vue packs and the large Carafe packs. Each has its own options menu. (e.g. the Vue latte double k-cups can perform a coffee and a frothing cycle). There are also k-cup options for cup size and now strength! The menu interface is simple but functional. There are options for auto power on and off, energy saver options, nightlight and light color modes. The cup chamber seems easier to maintain as well as simple maintenance of the water chamber... but only time will tell. There is even a setting for hot water but this is limited to 8ozs at a time.
Cons:
I was thoroughly shocked and disappointed that when I made my first coffee using my enviro-friendly brand k-cups (which I love), the machine rejected them as a non-sanction k-cup and refused to start and gave me the message stating that this is not a genuine brand k-cup. I could be blamed that I did not do my due diligence in researching this purchase but I never would have guessed that DRM would be implemented on my coffee maker! I have cases of k-cups in my pantry (yes, we drink a lot of coffee) that I can no longer use. This was *infuriating* especially when it seemed that industries are no longer implementing DRM (music, games, etc.). I literally wanted to smash the machine at that moment even though I had k-cup included with the system! I don't want to use their k-cup... I want to use the ones that I have chosen... not the ones the company choose for me!
Result:
Rationality ensued and I decide to just return the system. But as the hours of the even went by I decided to research how to bypass what can be considered a "restriction of trade". YouTube is full of ways to easily bypass the restrictions. I am still upset that the restrictions were even considered, let alone released into the marketplace. I wanted to vote with my wallet and return the system. But I do believe the engineering and developement that went into the new system is top-notch. Only an old “sanctioned” k-cup and a piece of electrical tape can allows me to enjoy MY machine with MY k-cup brand. It’s a real shame I even had to do so.
Recommendation:
If these restrictions are as maddening for you as me, do not buy this. I hope you don't and demonstrate to Keurig and Green Mountain that this business practice is unacceptable. I even think there is a class-action lawsuit being considered. If you are like me and took this situation as a challenge, then buy it. It is a nice machine with nice options... excluding the company-imposed restrictions. The restrictions are not hard to bypass.
I hope you found this review useful.
September 2014 · Home and Kitchen