Bests & Worsts Reviews from Amazon

If you buy this carrier, replace the handle even if you don't plan to carry it by the handle. The provided handle is a tragic accident waiting to happen. Just make sure that the replacement handle is designed so it wont slide down into the carrier and drape in your frosting. The carrier is cleverly designed, but it's cheaply made. The raised cupcake tray stands on slightly wobbly stilts, attached to the lower cupcake tray. The lower cupcake tray doesn't actually attach to the base. As a another commenter pointed out, the situation is stabilized by the lid being in place, so it shouldn't be a problem if you're careful while loading it up. The collapsing action is okay. The red rubber in the middle folds down so the carrier is only half height for storage, but it's firm enough that it shouldn't accidentally fold down and crush your baked goods, though you should not try to rest anything on top of the carrier. It would have been better if there were stabilizers to keep this from being an issue, but it's a small risk. (I haven't been using it long enough to know how much the rubber will soften with use.) The only terrible feature for me was the one that left me standing in my driveway mourning ruined cupcakes when the cheap handle broke the first time I used it. It wasn't even full. There's really no excuse for this. The carrier is designed to be carried by the handle. With a replacement handle, the carrier is a good one. If not for the lousy handle, the carrier would have been worth another star or even two, but as it is, it is a product that has ruined many people's days and will ruin many more. I probably wont buy any more products from Progressive. I wont trust that they don't have any other vital and stupid flaws.