Bests & Worsts Reviews from Amazon

Despite the qualified reviews, I decided to try this camera and be one of the people who had luck with it and (hopefully) I'd leave a great review. Unfortunately, I've spent 45 minutes in the setup process, and it's failed at almost every step. Sometimes inconsistently and bizarrely. I unpackaged the camera (great packaging, by the way), installed the app on my iPhone, and plugged the cam in to the wall. I inserted the microSDHC card, and all was going without a hitch. I opened the app, and possibly the first sour note was that it instructed me to remove the plastic protective film from the front of the camera. It even put up a nice graphic on the app. But there was no protective film on the front of my camera. Possibly a re-furbished camera? Then it wouldn't connect to my WiFi network. At first it said the password was incorrect (it wasn't), but after five minutes it announced that "Setup was complete." I hadn't done anything, but I was hopeful it simply fixed itself. I tried to livestream from the Wyze app, but after another five minutes it told me it needed to upgrade the firmware. So I tapped on "Upgrade" and it announced it couldn't connect to my device. So I'm stuck. I tried calling Wyze, but the pleasant recording on the phone tells me nobody is available to answer, that I should send email for support, and then hangs up without a voicemail option. Went to the Wyze site and submitted a support ticket, to which I got an automatic response promising a technician would address my problem as soon as they could. Now I wait. I'm glad I bought it from Amazon. I'll send it back tomorrow for a full refund it if Wyze doesn't contact me today. For $26 or so, I'm not worried either way, but I'm disappointed it doesn't work so far. Would have been nice. I'll post an update soon. UPDATE: I submitted a help ticket in email, and filled out their form on their website. That was almost a week ago. Two days ago I got a message from them apologizing for the delay in responding. I haven’t heard from them since. I mailed the camera back and got a refund already to my credit card from Amazon. I love Amazon, and will avoid this camera.