Bests & Worsts Reviews from Amazon

First, let me be clear. I love my Kindle. I have been with Kindle almost since they first appeared, and this is my fifth. When they work as designed, they are great! However, when a problem occurs, it has gotten nearly impossible to reach a satisfactory resolution quickly with Amazon & Kindle support. The support seems to have migrated to some location where English is not the first language, and where speedy resolution is not a priority. When my previous Kindle (after 2 1/2 years) would no longer connect to the Internet in order to download books, I spent three days with a half dozen people attempting to resolve the problem. One person, who sounded as though he was eating a meal and his children were on his lap talking to him as he was talking with me, said he would need to call me back in an hour. Twenty-four hours later I finally stopped waiting and initiated another call to Kindle Support. After hours of gyrating attempting to troubleshoot the problem with them, I finally gave up and ordered a new Kindle. Amazon offered me a few dollars off the retail price for my efforts. Now I have had my new Kindle for 2 1/2 months, and the internal clock will no longer keep time. The device is, of course, still under warranty, but it took a couple of hours on the phone (with folks I had a great deal of difficulty understanding) before Amazon finally agreed to send me a new device. Frankly, the amount of time I spent with Kindle Support (my time and theirs) was worth more than the price of a new device. What was once a great customer service organization has become more of an obstacle than a help. It seems almost as though the goal is to frustrate the customer to the point where he/she just gives up and lives with whatever problem they have. I am very sorry to have to say this.