Bests & Worsts Reviews from Amazon

While my wife and I first love this item, and so did our baby girl, the company does not stand behind their product. After normal use for only 60 days, the mobile first started wavering in and out on the music, then the rotation disappeared, and now it is absoolutely dead. Another word of caution to other potential customers - instead of carrying the standard 90 day return/exchange policy that many items on Amazon this item has a shorter return window. That alone should send alarms going off in your head as to whether the company stands behind it's products. After discovering the malfunction, I contacted VTech Kid's customer service department via a link on their website because we called 3 times and were unable to reach anyone by phone. Another red flag. I have posted the response from their customer service department, because this has to be seen to be believed. The customer service has the gall to tell me to try fresh batteries and to make sure they are alkaline. They go on to be even more offensive by saying "If it is still not working, kindly advise us if something happened to the unit that might cause the issue". I'll let you be the judge of that, but that surely sounds like an accusation that we did not use the mobile properly and caused it to malfunction. There are many more products by companies that will not treat the consumer in this fashion. I don't understand why they needed to respond to me the customer in this way.