Bests & Worsts Reviews from Amazon

I have been a fan of Keurig since their original machine purchased two decades ago. The primary appeal is fresh and tasty coffee in under two minutes. Over the years they have added a number of features. The machines are much more reliable, quieter, and allow easy customization for strong brew. (which any real coffee drinker will need) Unfortunately the new SMART model does not add any value. Setup for WiFi and integration with the phone app is unreliable, and clearly it is an immature product. The new options get in the way of just making a good cup of coffee. You have to wait for BrewID to decode your pod. At least 1/3 of the time if fails to recognize the pod (official Keurig brands) and tells you to put one into the machine. If you open and close the lid, the five holes leak during brewing. My suggestion is to go with one of the less complex models. And this comes from a expert software developer who can tell a good design from a bad. Hardware: excellent; Software: unbelievably bad. I have returned the unit and will probably purchase the simpler K-Supreme model. Bottom line: Keurig was a great invention, and to the extent they focus on coffee rather than gimmickry, I'd be happy to upgrade my rating. Edit 11/7/2021 - I decided to give Keurig one more try. The Plus model, minus the SMART stuff, is working well. Operation is much simpler, no hassle with WIFI unreliability and no lag while the machine attempted to identify the K-Cup and set a custom brewing cycle. Hardly necessary, as the best options are (1) as hot as possible, 192 degrees; and (2) as strong as possible, 8 oz setting with quality cups. Their Barista Prima line is truly excellent. Using Illy pods gets you close to a high-end espresso maker, must be the new & refined five needle design.