Bests & Worsts Reviews from Amazon

Purchased this unit based on reviews, maybe I looked at the wrong website? Unit arrived.I was very excited, but wanted to do everything by the book. Read the manual several times. Charged the battery as instructed. bought a correct micro SD card as instructed. downloaded current firmware update as instructed. Carefully installed micro SD card as instructed. Turned on unit, it did not format as it indicated it should. I looked through unit for a few minutes. Then it turned off and would not turn on again. I called the Customer service #, supposedly located in California. Called at 3:40 pm their time. Got a recording, that my estimated wait time was 3 min. This happened about 5 times and then it dropped to someones voicemail. Not impressed! Hung up and sent this pile of junk back to Amazon. I am now seeing some pretty bad reviews, on other sites. Save yourself some aggravation and DO NOT BUY!!! I am now currently looking at anyone, other than ATN.