Bests & Worsts Reviews from Amazon

I purchased the 55EC9300 on Jan. 23. 2015, from Walt's TV (Amazon link) for $2999. It arrived on Jan. 31. 2015. I calibrated it using Nick Bertke's settings (pogomix dot net). The picture quality was the best I've ever seen on any TV. As others here have stated, the picture is amazing! On Feb. 16. 2015 a horizontal band appeared, approx. 6 inches wide, near the top of the picture, from right to left, a little more than halfway across the screen. I turned everything off and then back on and the screen was dark. I contacted LG by phone on Feb. 17th. After listening to the recorded prompts I selected the help with your TV option. Judging by the heavy accents of the reps I was talking to a non-American call center. I started the conversation with the first rep (and the other LG reps) by stating that I owned a 55EC9300, OLED TV and that the picture was not working and the remote was not functioning except for the on/off button. It became obvious that the reps were reading scripted responses as their questions and directions were ignorant to the information I gave each and every one at the beginning of the conversations. For example... LG rep: please push the "input" button on your remote and tell me what source is selected. Me: uh, as I stated, the remote is not working except for the on/off button. LG rep: please push the "input" button on the back of your TV. Me: this is a 55EC9300 OLED TV, there are NO buttons on the back of the TV! After over 20 minutes of the above and numerous holds, the third LG rep told me to hold again and disconnected me. I called back and and asked the LG rep that answered this time to give me their top tier support or schedule a TV tech to visit my home. After another hold she told me a TV tech would be scheduled for Friday, Feb. 20th, AM. Before I hung up with her I asked for the company name of the TV service they would be sending and she informed me it was Precision TV. Not feeling real confident about my experience with LG so far, I looked up and contacted Precision TV myself about an hour later. They told me that they hadn't heard from LG yet but took all my information and said someone would contact me with a window when they would be at my house. Heard from Precision on Thurs. Feb. 19th and the window was for Fri. Feb. 20th between 1 and 3 pm. Precision made it to my home at approx. 2pm Fri. and examined my TV. The tech said he would call LG for a replacement TV. After approx. 20 minutes on the phone (LG never answered) the tech gave up. He stated if I didn't hear anything from LG by this afternoon (Sat. Feb. 21) to contact them (Precision). I did tell the Precision tech that I would accept a NEW replacement or a full refund but not a repair of 2.5 week old TV. So, I have a non-functiong $3000 TV sitting in my living room with no resolution from LG in place as of today (Feb. 21). Not very happy with this experience so far although when working, this TV has a superb picture! I'll update this once LG resolves this issue. --------------------------------------------- UPDATED Feb. 23. 2015 Spoke with Precision TV this AM and was told LG will not replace the defective 55EC9300. LG instructed Precision TV to order and replace the "main board" and see if that resolves the problem. If it doesn't LG instructed Precision TV to then order and replace the entire panel. I then called LG (tell the call center in India when they answer you want to talk to "executive services") and talked with someone actually in the United States. She informed me that LG would not replace the defective TV because I did not purchase it from LG and that they are ONLY responsible for the service warranty. I then called Walt's TV, the retailer who I actually paid the $3000 to for the defective TV. Walt's told me they are only the dealer and not responsible for any warranty and will not replace the TV or refund my money to me. At this point (7 days now after it died), no one has positively identified why the TV is defective or what needs to happen to fix it. So, I paid $3000.00 for a new OLED TV and I'm going to end up with a $3000.00 "refurbished" OLED TV. If I wanted a refurbished or used TV I would have bought this TV for a lot less (Amazon links... 22 used & new from $2,395.00) than the NEW price of $3000.00. It appears neither LG or Walt's TV is going to step up and make this right (refund my money or replace the defective TV). I'll update this again when this TV becomes functional again with the details. UPDATED Mar. 19. 2015 Precision TV reached my home on Tues., Mar. 3rd with a new Motherboard (mainboard). The Tech opened up the TV (see pics), tested it and confirmed what he originally believed and informed LG that it wasn't a mainboard problem but the panel (screen) was defective. He said that panels for this TV were on back order and didn't have a date for delivery, but would schedule another visit next week hoping it would be in. On Mar. 4th, I received a call from LG support here in the U.S. They stated they had read my review and wanted to do the right thing and replace the TV since it was a new TV and defective. I received the new set on Mar. 11th. I again calibrated it using Nick Bertke's settings (pogomix dot net... Thanks Nick for your time you put into arriving at these great settings for this TV!!!) and again am enjoying what I consider the best quality picture available up to this price range of any TV I've ever seen. So, where the retailer who actually took my money (Walt's TV) wouldn't step up and replace the defective TV they sold me, LG did do the right thing and replace it. LG also extended my warranty on the new set. I'm hoping now that this is not a generic issue with these TVs (panels failing prematurely) and just an isolated case although I do see one other customer (Nov. 2014 purchase) has the same problem. Although somewhat tardy in their response to address my defective TV, I appreciate LG getting me back to where I was on Feb. 15th (watching my NEW OLED TV with it's incredible picture!).