Bests & Worsts Reviews from Amazon

I purchased the Orbi Satellite recently, and after 6 weeks it failed. Contacting Netgear technical support was a little maddening. They only provide tech support in the first 3 months, after which you have to pay $50 for "Premier Service." So what happens if you ordered the unit from Amazon in April, and because it is out of stock it doesn't arrive until June? Yup, you guessed it, you have to pay $50 for a unit that is now out of free tech support. Also, their tech support was less than useful. After a long wait of 45 minutes, I finally got through to an overseas call center, where they attempted to walk me through various updates and fw patches. The problem is that none of them worked, and I spent 3 hours on the phone with them before they admitted that unit was defective and had to be RMA'd. Fine, I can accept that, hw sometimes fails, and that's no-one's fault. But then they wanted to charge me $16 to have a new unit shipped out to me within 3 business days, and said that I could then send back my old unit. Ok, that's not unreasonable, so I forked over my credit card and paid for the "expedited" shipping fee for the replacement unit. After 7 days, and not a peep out of Netgear, I contacted their tech support again. This time, the wait was 1 hour. Asked them what happened to my RMA and so the agent replied that it was held up because I had "failed" to send in my Amazon invoice! What? That wasn't even requested of me in the first call, and plus I had registered the unit when I first purchased it. Furthermore, nowhere is it mentioned in the RMA document that you need to include the receipt. So I had to go into my Amazon account, snapshot the invoices, and send them to Netgear. By the time this is done, I will have wasted almost 2 weeks, added to the aggravation of 2 hours on the phone of listening to crappy elevator music, and another 3 hours wasted on the phone with the tech support engineer. My time is valuable to me, and I don't consider this good customer service.