Bests & Worsts Reviews from Amazon

Had unit for 2 weeks and it just went dead and stopped working. Seems to be a known issue with the charger or batteries. Sadly it happened right after I bought 2 new games, which I've never gotten to play. This was a bummer, but stuff does break...that's life. Far worse than it breaking is the complete lack of support, contact info, and follow up they offer. Basically it's NOTHING! I've worked in the consumer electronics field for 30+ years and have dealt with hundreds of manufacturers...some great, some just good, and some terrible. But I've never even remotely had an experience this bad. They literally have no phone number, only offer a 'ticket based' online portal, and when you reply to their 'support suggestions' they never respond. It's really unbelievable. I will waste more time trying to remedy the issue than the thing is worth. When it works, it's a pretty neat device, but to fail for no reason, with no 'real' support options is pretty bad.