Bests & Worsts Reviews from Amazon

**UPDATE** We received our warrant replacement unit from the manufacturer...and after only a couple uses - it is constantly clicking off before cooking is finished, and it is emitting electrical smoke badly! After all the hassles we went through (described below) to get the replacement..we won't go there again. We'll just cut our losses here. These things are just plain unsafe for your home. Original Review: Stay clear of this product!...like many other reviewers - ours stopped working after only a few months. It was encouraging that Black & Decker responded here (read below responses) however the warranty hoops are insane. Get this... - you have to contact them to obtain an ID number. - you then have to email them with a difficult to read code from your appliance electrical prong. - you then get an email telling you that you must cut off the electrical prong & mail it to them! At the same time you must send a letter and $6 for shipping! I kid you not! All this inconvenience to YOU...because THEY screwed up. Who is going to jump through all these silly hoops for a silly $30 rice cooker? By the time I receive a replacement it will be like a month without the use of said appliance. Who has time or patience for this crap? Tell you what we are doing - we are buying a much superior rice cooker from Costco for the same price. You can return anything to Costco. They just toss it back to the manufacturer. In fact...I highly recommend steering clear of Black & decker entirely. We also have their Dustbuster which no longer re-charges after a short period of time. Stopped working after only 8 months! Black & Decker will you please help? Was working fine - but suddenly died in the middle of cooking. No lights - nothing!